Refund Policy

30-day money-back guarantee

Mile Club (a trading name of Michael Evans) offers a full money-back guarantee on Mile Club subscriptions for 30 days from the date of your initial purchase. If the Service isn't right for you within that window, you can request a full refund — no questions asked.

How to request a refund

All payments are processed by our Merchant of Record, Paddle.com. Refund requests are handled directly by Paddle on our behalf.

1. Go to paddle.net and enter the email address you used at checkout.
2. Open the Mile Club order and select Request a refund.
3. Alternatively, reply to your Paddle receipt email and ask for a refund — the Paddle support team will process it.

Refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

Renewal refunds

Mile Club is a recurring subscription. After the initial 30-day window, renewal payments (monthly or annual) are generally non-refundable. However, if a renewal was charged within the last 14 days and you have not actively used the Service since the renewal, contact Paddle and we'll review the request on a case-by-case basis.

You can cancel auto-renewal at any time via paddle.net. Cancelling stops future charges; access continues until the end of the current billing period.

Statutory rights

Nothing in this policy affects your statutory rights as a consumer, including the UK and EU right to withdraw from a distance contract within 14 days where applicable.

Questions

For billing questions, contact Paddle via paddle.net. For anything else, email us at hello@mileclub.co.uk or see our Terms & Conditions and Privacy Notice.